Shopping Policy

Shopping Policy – Parcel Mitra

At Parcel Mitra, we aim to provide a seamless, secure, and customer-friendly shopping experience for all our users. Please review the following policy to understand how we handle orders, payments, and other aspects of shopping on our platform.

1. Ordering Process

• Placing an Order: Once you have selected the desired delivery service (parcel or food delivery), proceed to checkout. You will be required to provide necessary details such as delivery address, contact information, and payment method.
• Order Confirmation: After successfully placing an order, you will receive an order confirmation via email or SMS. This confirmation will include your order details, tracking number (if applicable), and estimated delivery time.

2. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, etc.
• Mobile Wallets: UPI Payments
• Cash on Delivery (COD): Available for certain deliveries (conditions apply).

3. Pricing & Taxes

• Pricing: All prices listed on our platform are final and include any applicable service charges. Prices may vary based on location, delivery urgency, and item type.
• Taxes: Any applicable taxes (such as VAT or service tax) will be clearly displayed during the checkout process before you finalize your order.

4. Shipping & Delivery

• Delivery Timeframes: Standard delivery times vary based on the type of service. Parcel deliveries typically range from same-day to 3 business days, depending on location. Food deliveries are typically completed within 30-60 minutes.
• Tracking: Real-time tracking is available for both parcel and food deliveries via our app or website. You will receive regular updates on the status of your delivery.
• Delivery Fees: Delivery charges are calculated based on distance, package size, and type of service. Delivery fees will be displayed at checkout before payment.

5. Returns & Refunds

• Non-Returnable Items: Certain items, such as perishable goods (food orders), are not eligible for return or exchange.
• Refunds: Refunds may be requested in the case of service failure, incorrect delivery, or non-receipt of the package (see our Cancellation/Refund Policy for detailed information).

6. Customer Support

For any issues regarding your order, delivery, or payment, you can reach our customer support team at support@parcelmitra.in or call us at (+91) 9425417768. We strive to respond to all inquiries within 5 hours.

7. Security

We take your privacy and data security seriously. All payment information is processed through secure and encrypted gateways to ensure the safety of your financial details.

8. Changes to Policy

Parcel Mitra reserves the right to update or modify this shopping policy at any time. Any changes will be posted on our website and will take effect immediately.

Thank you for choosing Parcel Mitra. We are committed to providing a reliable and customer-friendly shopping and delivery experience!